Privacy Policy
Last Updated: January 15, 2024
At Solari Urbanium, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our services.
Information We Collect
We collect several types of information to provide and improve our services:
Personal Information
- Contact details (name, email address, phone number)
- Shipping and billing addresses
- Payment information processed through secure third-party processors
- Communication preferences
- Account credentials for registered users
- Demographic information for service improvement
Automatically Collected Information
- Device information and unique identifiers
- IP address and browser type
- Usage data and browsing patterns
- Cookies and similar tracking technologies
- Geographic location data
- Website interaction metrics
How We Use Your Information
We use the collected information for the following purposes:
- Process and fulfill your orders and subscriptions
- Provide customer support and respond to inquiries
- Send service-related communications and updates
- Personalize your experience and recommend relevant products
- Improve our website functionality and user experience
- Conduct market research and analyze customer preferences
- Prevent fraud and ensure website security
- Comply with legal obligations and enforce our terms
Information Sharing and Disclosure
We respect your privacy and do not sell your personal information to third parties. We may share your information in the following circumstances:
- With trusted service providers who assist in our operations
- With shipping carriers for order delivery
- With payment processors for transaction completion
- When required by law or to protect our legal rights
- During business transfers, such as mergers or acquisitions
- With your explicit consent for specific purposes
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.
Your Rights and Choices
You have certain rights regarding your personal information:
- Access and review the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data under certain circumstances
- Object to processing of your personal data
- Request restriction of processing in specific situations
- Data portability rights for transfer to another service
- Withdraw consent where processing is based on consent
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. You can control cookie preferences through your browser settings, though this may affect website functionality.
International Data Transfers
As a Canadian company, we primarily store and process data within Canada. In some cases, your information may be transferred to and processed in countries with different data protection laws. We ensure appropriate safeguards are in place for such transfers.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children without parental consent. If we become aware of such collection, we will take steps to delete the information.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised effective date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Solari Urbanium
123 Culinary Avenue
Toronto, ON M5V 2T6
Canada
Email: privacy@solariurbaniumgu.media
Phone: +1 4376724745